Introduction

Technical Support

For technical support, contact Kentec Electronics, Ltd at +44 (0)1322 222121 or techsupport@kentec.co.uk.

Prior to contacting technical support, have the following information available:

  • Product part number
  • Purchase order or order number
  • Product serial number
  • Current function of the product
  • Expected function of the product
  • Installation of the product

Return Material Authorization (RMA)

Contact Technical Support to obtain an RMA for any product to be returned. Returns will not be accepted without an accompanying RMA number. An RMA number is assigned when:

  • Tech Support acknowledges a possible product failure.
  • A product was damaged during shipping
  • An incorrect product was shipped
  • An order was placed using an incorrect part number *
  • An order was placed using an incorrect part quantity *
  • An order is no longer required *

* Restocking fees may apply.

All returned products are tested to confirm operating failures experienced in the field. If the product is found to be functional, contractors must absorb expenses for return shipping, as well as the cost and shipping of the advanced replacement product.

Prominently display the RMA number on all packages sent for return. Ship all return products to:

Attention: RMA # _____________
Kentec Electronics, Ltd
Units 25-27 Fawkes Avenue
Questor, Dartford
Kent. DA1 1JQ
United Kingdom

Warranty Service

Technical Support can replace or repair a defective product when the original purchase is within the warranty period defined in the sales contract. Check your contract for more information, or contact your sales representative about your specific warranty period.

Advanced Replacements

Products that fail to operate in the field can be replaced quickly using the advanced replacement process. The advanced replacement process is available to all contractors who maintain an acceptable line of credit.

Initiate the advanced replacement process by requesting an RMA number from a Tech Support representative. Advanced replacements can be shipped to your location when the product is covered under warranty and when a replacement product is in stock.

  • Advanced replacements can be expedited at the request of the contractor. Shipping costs associated with this process are the responsibility of the contractor.
  • Products returned using the advanced replacement process must be received within 30 days of the RMA issue date.